London & Utah – Customer experience (CX) leaders NPSx by Bain & Company and InMoment have announced a strategic partnership to provide companies with a comprehensive set of CX solutions that support customer loyalty and business growth. The collaboration aims to simplify access to both companies’ products for existing clients while offering new integrated solutions to the market.
NPSx and InMoment are renowned for providing customer feedback management, Net Promoter System, and CX capabilities. The partnership will enable CX leaders to accelerate the success of their CX programs by leveraging NPSx’s expertise in customer experience management and InMoment’s advanced feedback management technology and program expertise.
NPSx offers market-leading training and certification for CX practitioners, solutions to transform company culture, CX accreditation to prioritize areas for improvement, and applied AI solutions for next-generation customer management. Meanwhile, InMoment provides experience improvement solutions through its leading-edge, AI-based technology platform and industry-specific CX expertise, integrating feedback, market research, and real-time operational data to help businesses define and achieve their CX goals.
“NPSx aims to empower organizations to adopt an unbeatable business strategy that focuses on improving customer lives. This partnership will bring the combined toolkit of market leading CX resources from InMoment and NPSx by Bain & Company to even more companies to help them make a difference in the lives of their customers and accelerate sustainable growth,” said Stanford Swinton, NPSx Founder.
Stephan Thun, Managing Director of InMoment, emphasized the importance of building and nurturing strong relationships for both personal and business success. The partnership with NPSx by Bain & Company exemplifies the union of the best technology and the brightest CX minds in the industry, accelerating the value of CX initiatives for their global clients through continued professional and business success. Full release here
